Introduction
Culture and its impact
Technology and business
Writing 1: Making first contact
Motivation
Human Resources
Writing 2: Covering letter for a job application
Organisations and their structures
Managing organisations
Writing 3: Everyday business emails
Supply-chain management (SCM)
Quality management
Writing 4: Writing group emails
Marketing strategy
Customer Relationship Management (CRM)
Writing 5: Responding to written complaints
Accounting
Finance
Writing 6: Describing charts, graphs and statistics
Decision-making
The learning organisation
Writing 7: Business proposals
Photocopiable materials- Progress tests
- Progress test 1
- Progress test 2
- Progress test 3
- Progress test answers
Worksheets- Improve your knowledge of building relationships across cultures
- Improve your knowledge and usage of telephone language
- Improve your knowledge of self-assessment techniques
- Improve your knowledge of retaining staff
- Improve your knowledge of giving advice, orders, making recommendations and suggestions
- Improve your knowledge of talking about companies
- Improve your knowledge of negotiating time management issues
- Improve your knowledge of quality control
- Improve your knowledge of the 4Ps of marketing
- Improve your knowledge of the past simple, continuous and perfect
- Improve your knowledge of describing changes and trends
- Improve your knowledge of words that collocate with money
- Improve your knowledge of solving problems creatively
- Improve your knowledge of giving opinions, agreeing and disagreeing
DVD worksheets
- Introduction
- Business environment
- Managing people
- Managing cultures
- Managing operations
- Marketing
- Accounting and finance
- Strategies and decision-making