Foreword by David Bonnstetter
Introduction: The Man Who Was Surrounded by Idiots
Communication Happens on the Listener’s Terms
Why Are We the Way We Are?
An Introduction to the System
Red Behavior: How to Recognize a Real Alpha and Avoid Getting in His Way
Yellow Behavior: How to Recognize Someone Whose Head Is in the Clouds and Get Him Back to Reality Again
Green Behavior: Why Change Is So Difficult and How to Get Around It
Blue Behavior: In Pursuit of Perfection
No One Is Completely Perfect: Strengths and Weaknesses
Learning New Things: How to Use What You’ve Learned
Body Language: Why How You Move Matters: How Do You Really Look?
A Real-Life Example: The Company Party - How to Understand Everyone You Meet
Adaptation: How to Handle Idiots (i.e., Everyone Who Isn’t like You)
How to Deliver Really Bad News: The Challenge of Speaking Your Mind
Who Gets Along and Why It Works: Group Dynamics at Their Finest
Written Communication: How to Evaluate Someone When You Can’t Meet in Person
What Makes Us as Mad as Hell?: Temperament Can Reveal Everything About a Person
Stress Factors and Energy Thieves: What Is Stress?
A Short Reflection Through History: People Have Always Been like This
Voices from Real Life
A Quick Little Quiz to See What You’ve Learned
A Final Example from Everyday Life: Perhaps the Most Enlightening Team Project in the History of the World
The Answers to the Questions in Chapter 20
Further Reading
Index